Internet
for Frontier Living
Internet
Residential Internet Plans — 2017
choose your internet speed
All plans include:
Uncapped Data* — No overage charges
Pay-As-You-Go or Contract — Payment plans that work for you
Suitable for surfing, email, FaceTime/Skype, YouTube HD, Netflix, Hulu…
Click a plan below to request service.
Basic/
PLUS
$79/ $99
4/7 Mb down*
1 Mb up
- 1/2 streams
Small
Family
$115
10 Mb down*
1 Mb up
- 2 HD streams
Busy Family
$129
15 Mb down*
2 Mb up
- 3 HD streams
Most
popular
25/3
$159
25 Mb down*
3 Mb up
- 4k Ultra HD
- Public IP**
NEW! -35°
Below
$194
35 Mb down*
4 Mb up
- 4k Ultra HD
- Public IP**
NEW! -50°
Below
$225
50 Mb down*
5 Mb up
- 4k Ultra HD
- Public IP**
Note: plans of 25Mbps and higher are not available in all areas.
Add-ons
Higher speed wifi access point with gigabit wired LAN
Static public IP** (residential) $10.00/mo for plans under 25 Mbps
*Fair Use and reasonable network management policies apply. Residential plans are not guaranteed speeds.
**Most residential installations don't need a static public IP. Certain types of online gaming (Xbox, for example) are helped by using a static public IP. For running servers, choose a business plan.
INSTALLATION
Residential Vertical plans require an installation of either a small panel or 1' to 2' dish antenna. A small panel works through a medium amount of trees between you and the nearest VB tower.
If you live farther away, or are behind high trees, you may need a dish antenna or a taller mount. We will work with you to find the most effective installation option.
Since installation pricing/payment plans will vary, contact us for more details.
Business Internet Plans
A full range of business Internet plans are available including faster speeds. All business plans include a static public IP address, higher priority bandwidth and support.
Business plans are required if you wish to run any servers or services that are open to the public Internet.
Business Basic
7x2, 10x2, 15x3, 20x4. Call for pricing.
Business Premium
10x3, 15x4, 20x5, Call for pricing.
Business gold
Fully symmetric bandwidth and custom plans are available. Contact us for more details.
Call toll free
(833) 501-3650
Location
Delta Junction, AK
Any other questions? check out the FAQ
Contact Us
Good ways to reach us…
- Call toll free at (833) 501-3650
- Email support@verticalbroadband.com or using the form below
- To request service go here
To reach 24 hour technical support please call
toll free: 833-501-3650
general inquiry form below
*Note this form is not for customer service related issues. Please use
support@verticalbroadband.com or toll free (833) 501-3650*
Privacy and Service Policy
Blocking
We don't block end-user access to legal content, applications, or services.
Throttling
We do not discriminate or slow down your traffic by content, application, port, service or users.
Affiliated or Paid Prioritization
We don't favor certain types of traffic over another. We don't charge more or less for certain kinds of traffic or destinations or receive kickbacks for doing so.
congestion management
If you are using the full bandwidth of your service, our equipment tries to make sure that each user's traffic in your house or business gets a fair share. During peak hours, Vertical's overall connections are shared as equitably as possible, given differing service plan levels. We try to make sure that you see at least 80% of your plan speed, 80% of the time or better, consistent with Federal guidelines. We usually exceed this goal. Residential plans are not guaranteed speeds.
terms of service
Don't use your service do anything illegal under US law. Don't share your Internet with your neighbors or renters — it's OK to share with guests in your house. Sharing or reselling internet is grounds for termination of service. Billing is automated, so if you don't pay your service gets shut off by computers, not people.
Turn around time on service calls are 24-48 hours. It is possible for times to exceed this during busy periods. Replacement of damaged routers are $50.
*Terms of Service can be updated.
type of service
We use fixed wireless technology and optical fiber. Latency between the end user and Vertical's connection to the rest of Alaska is expected to be between 20 and 100 milliseconds, approximately 90% of the time. This target is consistent with current Federal recommendations. We track this internal measurement over time and for each customer to ensure quality.
reasonable network management
We are allowed to reserve the right to practice reasonable network management under Federal guidelines, a practice appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service. If we need to invoke this right, we will disclose it here.
privacy
We do not capture, inspect, or store the contents of your network traffic unless you specifically request that we do so for troubleshooting purposes. Neither we nor our network management and technical support affiliates sell any personal information to third parties. We take reasonable precautions (like strong encryption and access controls) to prevent malicious third parties from intercepting your traffic.